AUSTRALIA POST DELIVERY CHANGES
As of 2nd April 2017, Australia Post has made changes to the way your parcels will be delivered. They will still have you sign for your parcel if you're home, but if you're not home and they determine there is a safe place for your parcel to be left on the premises, they will leave it there so it's waiting for you. They will also take a photo of the parcel as proof that it was delivered safely. If there is no safe place, they will leave a card as they normally would and take the parcel to a nearby Post Office for you to sign for and collect. If you DO NOT wish for your parcel to be left in a safe place on your premises, please write that you require Signature on Delivery in the Order Comments section when checking out. If you have any questions regarding this change, please call us on 08 8223 4524.
Please note that shipping is available within Australia and New Zealand only.
Please note we cannot send UGG AUSTRALIA items outside of Australia.
POSTAGE AND HANDLING
FREE Shipping within AUSTRALIA on orders over $100!
All orders under $100 will have a shipping charge of $10.00 for 1 pair of shoes, $5 for every extra pair.
We also offer Express Post within AUSTRALIA at $15 per pair.
Shipping to New Zealand via Registered Post OR Pack and Track is $30 for 1 pair and $10 for every extra pair*.
*Please note we are unable to ship UGG AUSTRALIA items out of Australia.
We will endeavor to process and dispatch orders within 1-3 days, however orders made on weekends and public holidays will be processed and dispatched within 1-3 business days. Express Post orders will be processed and dispatched within 1-2 business days, any orders made after 3pm will be dispatched the next business day.
All orders are shipped via Australia Post as soon as your order has been dispatched you will receive an email from us.
The currency of any transaction is Australian Dollars (AUD) only.
1-2 business days – Adelaide
2-3 business days – South Australia
3-4 business days – New South Wales / ACT
3-4 business days – Victoria / Queensland
4-5 business days – Tasmania
4-6 business days – Western Australia - Northern Territory
Regional Areas – Please allow an additional 1-2 business days on top of the above times
Please note that during a sale or at times the when our warehouse is dispatching a higher volume of orders than normal, there could be delays. We apologise for any inconvenience.
Express Post is next business day delivery. This service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. If your item is for an address outside the Express Post network, Australia Post will use the fastest possible transport links but it will not be covered by their Next Day Guarantee.
Please call Australia Post on 13 11 18 for extra information.
We strive to make sure that all products listed on our website are currently in stock and pricing is correct. In the unlikely event that an ordered item isn't available or we are unable to fulfil your order, we will notify you within 2 business days to arrange a full refund or let you know if we can supply your order in the future.
In the event of any goods delivered by us being damaged in transit or missing from your expected delivery then you must inform us within seven working days of delivery of goods. If we receive no such notification, then you will be deemed to have accepted the items as satisfactory.
Orders may be cancelled or amended by telephoning +61 (08) 8223 4524 prior to dispatch.
Please note not all shoe colours are as they appear on the website, colours may vary due to the nature of the materials and also the light in the photographs.
Not all styles shown on the website are available in all of our stores.