Can I change or cancel my order?
Can I change or cancel my order?
We have a short amount of time to update orders, so we ask that you get in touch asap so we can attempt to make the needed changes for you. If you need to make changes to your online order, please contact us here.
Can you exchange items?
Can you exchange items?
Purchases made online cannot be exchanged. If you wish to exchange an item, please return the original item and place a new order. Please head here for more information.
Can I return my purchase
Can I return my purchase
If something isn't right and you wish to return an item purchased online, we will honour a refund or credit note, providing our Returns Policy requirements are met. Please head here to begin this process.
Which countries are the products delivered to?
Which countries are the products delivered to?
Orders placed on on this shop can be sent to Australia and New Zealand only.
How much does the shipping cost?
How much does the shipping cost?
Free Shipping within Australia on orders $100 and over.
All orders under $100 will have a standard shipping charge of $10.00.
We also offer Express Post within Australia at $15 per order.
How do I track my order?
How do I track my order?
Once your order is shipped you will receive an Australia Post tracking number via email.
Please note, it may take up to 24 hours to show tracking information.
Do I necessarily have to create an account to order?
Do I necessarily have to create an account to order?
No it's not mandatory. However, it is highly recommended as this allows you to find your history, edit your addresses and track your parcel online faster.
Do you offer discount?
Do you offer discount?
We do! Sign up to become a My Grundy's Rewards Member and receive 10% off your first online order.
All My Grundy's Rewards Members are entitled to 5% off future full priced purchases.
Sign up to My Grundy's Rewards here!
*Discounts can't be used in conjunction with other discounts, only applies to full priced items.
Do you save my bank details?
Do you save my bank details?
Absolutely not. We never have access to this information.
What types of credit cards do you accept?
What types of credit cards do you accept?
We have a number or payment options for your convenience and piece of mind. Head to our Payment Methods page for more information.
What currency do you have displayed?
What currency do you have displayed?
Prices are displayed in AUD (Australian dollars) and include GST.